btejili Privacy Policy
btejili treats the security of your personal information as its highest priority. This document explains how your information is collected, used, and kept secure.
This Privacy Policy ("Policy") applies to all users of the btejili platform. When you use btejili's website, mobile version, or any related service, you agree to abide by the terms of this Policy. Your privacy is very important to us and we are always committed to protecting your personal information. Please read this Policy carefully.
1.1 Information You Provide Directly
When you register an account on btejili, deposit funds, make a withdrawal, or contact us, you voluntarily provide the following information:
- Full name (in Bengali or English)
- Email address
- Date of birth (for age verification — for users aged 21 or older only)
- Mobile number
- Payment details (such as bKash, Nagad, or Rocket account number)
- National ID or passport number for identity verification
- Messages and questions you send in the support chat
1.2 Information Collected Automatically
When you use our platform, certain information is collected automatically:
- IP address and device identifier information
- Browser type, operating system, and device information
- Your session time, pages visited, and activity logs on the platform
- Information collected from cookies and similar tracking technologies
- Referral source (the link or method through which you arrived at the site)
1.3 Information Received from Third Parties
In some cases we may also receive information from third parties, such as payment providers or identity verification agencies. This information is used only for necessary purposes, such as fraud prevention and security assurance.
We use your information for the following legitimate purposes:
Account Management
To ensure your account registration, identity verification, login security, and transaction processing.
Financial Transactions
To carry out deposit and withdrawal processes via bKash, Nagad, and Rocket, and to prevent fraud.
Customer Support
To resolve your complaints, questions, and requests, and to improve our 24/7 live chat service.
Security and Compliance
To detect and prevent unlawful activity, to uphold responsible gaming policies, and to meet legal obligations.
Service Improvement
To analyse user experience and improve the platform's games, payments, and overall service quality.
Promotional Communications
With your prior consent, to send information about special offers, bonuses, and events. You may withdraw this consent at any time.
3.1 Data Retention Period
btejili retains your personal information only for as long as it is necessary. Even after you close your account, certain information may be retained for a defined period for legal, regulatory, or technical reasons. Once that period has passed, the information is securely deleted or anonymised.
3.2 Security Measures
We use industry-standard security technology to protect your information:
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Firewall Protection: Advanced firewall systems to prevent unauthorised access.
- Access Control: Only authorised staff are granted access to information they need.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Data Backup: Information is regularly backed up on secure servers.
3.3 Password Protection
Your account password is stored in encrypted form. No btejili staff member will ever ask for your password or ask you to provide it via email. Keep your password confidential and do not share it with anyone.
btejili does not sell your personal information. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Only the necessary information is shared with trusted third parties that assist in operating our services, such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology infrastructure providers. All such organisations are contractually bound to adhere to our privacy standards.
4.2 Legal Obligations
If we are legally required to disclose information to comply with a court order, a lawful request from a government authority, or applicable law, we will do so. However, in every case we will not disclose any information beyond the limits prescribed by law.
4.3 Business Restructuring
In the event of a merger, acquisition, or restructuring of btejili, your information may be transferred to the new ownership. In such cases your information will continue to be protected and you will be notified in advance.
4.4 What We Do Not Do
- We do not sell your information to any advertiser or marketing agency.
- We do not disclose your information to any third party without your permission.
- We do not share your personal information on social media.
5.1 What Are Cookies?
Cookies are small text files stored in your browser. They help our platform remember your preferences and assist with session management.
5.2 The Cookies We Use
- Essential Cookies: Required for login sessions, security, and core functionality. Without these the platform does not work properly.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand platform usage patterns, which helps us improve our service.
5.3 Cookie Control
You can disable cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.
btejili respects your rights over your information. You have the following rights:
Right to Access
You may request a copy of the personal information we hold about you at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, although legal obligations may apply.
Right to Object and Withdraw
You may withdraw consent given for marketing communications at any time and object to certain processing of your information.
Right to Data Portability
In certain cases you may request to receive your information in a structured, readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily paused.
Exercise Your Rights
To exercise any of the above rights, contact us at [email protected] or write to us via our 24/7 live chat. We will resolve your request as quickly as possible, generally within 30 working days.
btejili strictly provides services only to those aged 21 or older. We do not intentionally collect personal information from any minor. If you believe that a minor has registered on our platform, please notify us immediately at [email protected]. We will close the relevant account and delete the information.
Age verification during the registration process is an integral part of our privacy policy. Providing false information about age is a violation of this Policy and may result in account termination.
btejili may update this Privacy Policy from time to time, for reasons such as service changes, legal requirements, or security improvements. If there are any significant changes, we will notify you by one of the following methods:
- By displaying a notice on the platform
- By sending a message to your registered email
- By updating the "Last Updated" date on this page
Your continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you do not agree with the new policy, you may close your account at any time.
For any privacy-related questions
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. We are committed to resolving your issue quickly and with understanding.
To learn more about btejili's services, visit our About Us, Terms and Conditions and Responsible Gaming pages.